Hi Corey…
Now that our new door is installed, I wanted to get back to you and thank you for the excellent service you have provided to us.
It doesn’t seem possible that it was only last Sunday that I backed into the old door, knocking the rollers of the bottom panel off the guide rails and jamming it in the top of the frame. I called you very early on Monday morning, and as you promised, your technician was at our place that same afternoon. He looked at the damage, and said that attempting to find a replacement panel might be difficult, given the age and make of the door. He suggested that the best option might be to replace it with a completely new door. He said that the conventional approach would be to custom order one of the desired model and colour, and that given that they come from the USA, it would take about three weeks. I said that I didn’t care what colour the new door would be, and that my priority was to get a new door in place asap. I really didn’t like the garage door being stuck open, with a high school across the street and a couple of high end bicycles and my BMW in full view.
You called me Monday afternoon, and said that you had a number of 7 x 8 foot doors in stock, and that you would that evening send me an e-mail giving us an array of choices which could be installed quickly. You did send me descriptions and prices for about 8 doors on Monday evening. We chose one – which happened to be “sandstone” in colour, and I phoned you that same evening with our choice, and told you that we were ready to go ahead. You responded that you could install it Tuesday afternoon. I said that was fine.
At about 2 pm on Tuesday, Liam arrived and set to work. He was done in a couple of hours, which you had predicted. He was pleasant and businesslike, and obviously extremely well trained and experienced. He removed the old door and installed the new one with no problems or issues. Once I installed new batteries in the various remote controls, they all work fine. And the door works like a dream – quiet and smooth. Both my wife and I prefer the sandstone colour of the new door to the white that the old one had been.
So in summary, I think that you guys have hit this one out of the park.
We went from having a damaged, inoperable garage door on Monday morning to a brand new, very attractive new door in less than 18 hours! That is amazing. You and your staff responded to our little crisis with speed and professionalism, and my wife and I thank you very much for how well we have been served by you and your company.
With great appreciation,
Lorne Finley
Westboro